Policies

Last updated: May 2026 — Because every order is custom-made just for you, please read carefully before placing your order.

Custom-made items

All My-Merch products are made-to-order and printed specifically for you. Because of this, we generally cannot accept returns or exchanges for buyer's remorse, sizing errors, or change of mind.

We strongly encourage you to review your size guide, design proof, and order details carefully before submitting your order. Once production begins, we cannot make changes.

Eligible for a free reprint or full refund

We'll make it right at no cost to you if your order arrives with any of the following:

• Printing defect or error
• Wrong item received
• Damaged in shipping
• Item looks significantly different from the approved proof
• Missing item from order

Non-refundable situations

The following are not eligible for a return, reprint, or refund:

• Wrong size ordered by customer
• Change of mind
• Errors in an approved design proof
• Color variation between screen preview and final print
• Delivery delays caused by an incorrect shipping address

Report an issue within 7 days

All claims for defective, damaged, or incorrect orders must be submitted within 7 days of your confirmed delivery date. Claims submitted after this window may not be eligible.

How to submit a return or reprint request

1. Email us at support@my-merch.com with your order number in the subject line.
2. Include clear photos of the item showing the issue (all sides if needed).
3. Describe the problem briefly and let us know whether you'd prefer a reprint or a refund.
4. Our team will review your request and respond within 2–3 business days.
5. If approved, reprints ship within our standard production window. Refunds are issued to your original payment method within 5–7 business days.

Size exchanges

Because all items are custom-printed, we are unable to offer size exchanges. Please consult our size chart before ordering. If you're unsure between two sizes, we recommend sizing up.

Tip: Check the garment brand's official size chart linked on each product page. Measurements are more reliable than S/M/L labels across different brands.

Questions?

We're happy to help. Reach us at support@my-merch.com — Mon–Fri, 9am–5pm CT. We typically respond within 2–3 business days.

Last updated: May 2025 — Please review this policy carefully before placing your order.

Local delivery — Southwest Missouri

We offer free delivery to customers located within the Southwest Missouri area, including Carthage, Joplin, Webb City, Neosho, and surrounding communities. If you're unsure whether your address falls within our free delivery zone, contact us before ordering and we'll confirm.

Delivery outside Southwest Missouri

Orders outside our local delivery area are welcome. Delivery costs for these orders will be calculated based on distance and order size, and will be communicated to you before your order is finalized. You will not be charged any delivery fee without prior notice and your agreement.

Providing your delivery details

It is the customer's responsibility to provide a complete and accurate delivery address at the time of purchase. This includes any apartment, suite, or unit numbers, gate codes, or special access instructions. My-Merch is not responsible for failed, delayed, or misdelivered orders resulting from incomplete or incorrect address information provided by the customer.

Order completion upon delivery

Delivery to the address provided by the customer at checkout constitutes successful completion of the order. Once an order has been delivered to the confirmed address, My-Merch considers the transaction fulfilled. No further modifications, substitutions, or cancellations can be made after delivery.

Any concerns about the condition or contents of your order upon delivery must be handled in accordance with our Return & Refund Policy.

Estimated delivery timeframes

Production typically takes 7 business days depending on order size and complexity. Local delivery is generally scheduled within 1–3 business days after production is complete. We will contact you to confirm a delivery window once your order is ready. Timeframes are estimates and may vary during peak periods or due to circumstances outside our control.

Failed or missed deliveries

If a delivery attempt is made and no one is available to receive the order, we will contact you to arrange a second attempt or an alternative arrangement. If we are unable to complete delivery after two attempts due to customer unavailability or inaccessible address, additional delivery fees may apply for rescheduling.

Damaged orders upon delivery

We take care in packaging every order, but if your items arrive damaged, please do not discard the packaging. Document the damage with photos immediately upon receipt and contact us within 7 days of delivery. Claims submitted after this period may not be eligible. See our Return & Refund Policy for full details.

Questions about your delivery?

Reach us at support@my-merch.com — Mon–Fri, 9am–5pm CT. We typically respond within 2–3 business days.

Last updated: May 2025 — By using My-Merch.com or placing an order with My-Merch, you agree to the terms outlined below. Please read carefully.

About My-Merch

My-Merch is a custom apparel and graphic printing business based in Southwest Missouri. We operate through our website at My-Merch.com and offer made-to-order products including custom t-shirts and printed apparel. These terms apply to all customers, visitors, and users of our website and services.

Acceptance of terms

By browsing My-Merch.com, submitting an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree, please do not use our website or services.

Eligibility

You must be at least 18 years of age to place an order with My-Merch. By placing an order, you confirm that you meet this requirement. Orders placed on behalf of a minor must be made by a parent or legal guardian.

Orders and pricing

All prices displayed on My-Merch.com are in US dollars and are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or unavailability of materials. You will be notified and fully refunded if your order cannot be fulfilled.

Custom design submissions

When you submit artwork, graphics, or design files for printing, you confirm that you own the rights to that content or have obtained all necessary permissions to use it for commercial printing. My-Merch is not responsible for copyright infringement arising from customer-submitted designs. By submitting a design, you grant My-Merch a limited license to reproduce that artwork solely for the purpose of fulfilling your order.

Intellectual property

All original content on My-Merch.com — including text, graphics, logos, photography, and website design — is the property of My-Merch and may not be reproduced, distributed, or used without our written permission. My-Merch does not claim ownership over customer-submitted artwork or designs.

Order approval and accuracy

Before production begins, customers may receive a digital proof for review. It is your responsibility to carefully review all proofs for spelling, layout, colors, and sizing. Approval of a proof — whether explicit or implied by proceeding with payment — constitutes acceptance of the design as shown. My-Merch is not liable for errors in approved proofs.

Limitation of liability

My-Merch's liability for any order is limited to the value of that order. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services. Our products are provided as-is for personal or promotional use and are not intended for resale as safety equipment or protective gear of any kind.

Governing law

These terms are governed by the laws of the State of Missouri. Any disputes arising from your use of My-Merch.com or our services shall be subject to the exclusive jurisdiction of the courts located in Missouri.

Changes to these terms

We reserve the right to update or modify these terms at any time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.

Privacy Policy

Your privacy matters to us. This section explains what information we collect, how we use it, and how we protect it.

Information we collect

When you place an order or interact with My-Merch.com, we may collect the following information: your name, email address, phone number, shipping and billing address, payment information (processed securely through our payment provider — we do not store card details), order history and design files, and any messages or communications you send us.

How we use your information

We use your information to process and fulfill your orders, communicate with you about your order status, respond to inquiries and support requests, and improve our products and website experience. We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers (such as payment processors or delivery services) strictly as necessary to complete your order.

Cookies and website data

My-Merch.com may use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies through your browser settings, though some features of the site may not function properly as a result. By continuing to use our site, you consent to our use of cookies.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. You may request deletion of your personal data at any time by contacting us, subject to any legal requirements that may require us to retain certain records.

Data security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use a secure connection when accessing our website.

Your rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, please contact us at support@my-merch.com. We will respond to your request within a reasonable timeframe.

Third-party links

My-Merch.com may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

Contact us

If you have any questions about these terms or our privacy practices, please reach out at support@my-merch.com — Mon–Fri, 9am–5pm CT.

If you have any questions about these terms or our privacy practices, please reach out at support@my-merch.com

Mon–Fri, 9am–5pm CT.